Digiweb is a smaller, Irish-owned broadband provider that consistently wins customer service awards. If you value support quality over rock-bottom prices, they're worth considering.
Digiweb at a Glance
| Feature | Details |
|---|---|
| Ownership | 100% Irish |
| Coverage | SIRO + NBI networks |
| Max Speed | 2Gb (SIRO areas) |
| Starting Price | ~€35/month |
| Contract | 12 months |
| Best For | Customer service |
Digiweb's Plans
| Plan | Speed | Price | Network |
|---|---|---|---|
| SIRO 150 | 150Mb | ~€40/month | SIRO |
| SIRO 500 | 500Mb | ~€45/month | SIRO |
| SIRO 1000 | 1Gb | ~€55/month | SIRO |
| SIRO 2000 | 2Gb | ~€65/month | SIRO |
| NBI Plans | Up to 500Mb | ~€40/month | NBI (rural) |
Prices are approximate and may vary. Check digiweb.ie for current offers.
The Good
1. Award-Winning Customer Service
Digiweb consistently wins customer service awards:
- Excellent Trustpilot ratings
- Irish-based support team
- Responsive and helpful staff
This is their primary differentiator. When things go wrong, Digiweb resolves issues properly.
2. High-Quality Fritz!Box Router
All Digiweb plans include a German-designed Fritz!Box router:
- WiFi 6 capable
- Excellent range
- Parental controls built-in
- Better than most provider-supplied routers
3. No Major Price Jump
Digiweb's year-two pricing increases are modest compared to Eir or Virgin. You won't see prices double.
4. Multiple Network Access
Digiweb sells on both SIRO and NBI networks:
- SIRO: Urban/suburban areas
- NBI: Rural areas under National Broadband Plan
This means availability in areas where other providers don't reach.
5. 12-Month Contracts
Standard 12-month contracts (vs Sky's 18 months) give more flexibility.
6. Irish-Owned
Supporting a genuinely Irish company that keeps jobs and profits local.
The Bad
1. Higher Prices Than Pure Telecom
For similar offerings, Pure Telecom is cheaper:
- Digiweb 500Mb: ~€45/month
- Pure Telecom 500Mb: €35/month (year 1)
You're paying a premium for service quality.
2. Smaller Provider
Less marketing, less brand recognition. But this doesn't affect service quality.
3. No TV Bundles
Digiweb focuses on broadband only. No TV packages available—you'll need separate streaming subscriptions.
4. Coverage Depends on SIRO/NBI
If neither SIRO nor NBI reaches your address, Digiweb isn't available. Check first.
5. Limited Speed Tiers in Some Areas
NBI areas may only offer up to 500Mb, while SIRO areas get up to 2Gb.
Who Should Choose Digiweb?
Digiweb makes sense if:
- Customer service is your priority
- You've had bad experiences with Eir/Virgin
- SIRO or NBI serves your address
- You want a quality router included
- You prefer supporting Irish businesses
Digiweb may not suit:
- Pure budget-seekers (Pure Telecom is cheaper)
- Those wanting TV bundles
- Areas without SIRO/NBI coverage
Digiweb vs Pure Telecom
Both are Irish-owned alternatives to the big providers:
| Factor | Digiweb | Pure Telecom |
|---|---|---|
| 500Mb Price | ~€45 | €35/€50 |
| 2-Year Cost | ~€1,080 | €1,020 |
| Customer Service | Excellent | Excellent |
| Router | Fritz!Box (premium) | Standard |
| Networks | SIRO, NBI | SIRO, Open Eir, NBI |
| Coverage | More limited | Wider |
Verdict: Pure Telecom is slightly cheaper with wider coverage. Digiweb includes a better router and has marginally better service reputation. Both are excellent choices.
Digiweb for Rural Areas (NBI)
Digiweb is an official NBI retail partner, making them a strong choice for rural Ireland:
- Fibre-to-home via National Broadband Plan
- Speeds up to 500Mb
- No landline required
- Genuinely unlimited
Check nbi.ie to see if your address is connected.
The Fritz!Box Advantage
The included Fritz!Box router is genuinely premium:
- WiFi 6 (faster, handles more devices)
- Mesh-capable (add extenders seamlessly)
- Built-in parental controls
- DECT phone support
- VPN server built-in
Most providers supply basic routers. Digiweb's Fritz!Box is a real differentiator.
Verdict
Rating: 4/5
Digiweb offers excellent customer service and a quality product, but at slightly higher prices than Pure Telecom. If service quality matters more than saving €5/month, Digiweb is an excellent choice.
Choose Digiweb if: Customer service and quality matter most.
Choose Pure Telecom if: You want the absolute lowest price with similar quality.
Last updated: January 2026